BriefResearchDirectionAccessibilityTestingSolution
Case study

Moët Hennessy

Fighting multimillion dollar counterfeiting through digital innovation.

Background.

Moët Hennessy tasked us to conceive an innovative way of
combating the global counterfeiting of their luxury drinks products.

The Reveal app is meant to safeguard consumers from tampered or refilled bottles.

brand logo - Moët Hennessy

The brief.

Moët Hennessy lose millions of dollars a year through counterfeited and tampered or refilled bottles. We were tasked with a way of authenticating a genuine Moët Hennessy product.

This meant our solution needed to be contextually relevant to the user. We had to think not in just a digital sense, but also outside the screen.

Four variations of the scannable Reveal label
Three mobile devices showing the Moët Hennessy onboarding sequence
Part 2

Testing.

Testing the app in an office environment would not be enough to ensure it's practical use. We had to simulate events in which a bottle could potentially be purchased.

That included low light situations (for example a fancy wine bar) and also the strobing and noisy effects of a club. The app had to work hard to effectively scan and communicate back to users its results.

UX wireframes of the Moët journey
Early scamps at how to instruct users.
Part 4

Rolling out

After the soft launch translation requests came in. I was brought back to make sure fonts and RTL languages worked on the app, as well as sizing and character lengths hitting that important AA criteria. As we were not translating into German we didn't have any serious line breaks!

A mobile phone scanning a bottle
Final design, with a bottle render.

Results.

icon - party popper

First solution

using technology to counter counterfeiting on high end products

icon - globe

10+ countries

for the initial launch

icon - handshake

Trust

increased in an international brand

icon - shield

Reduced counterfeiting

leading to less dollars lost

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